Hi everyone! I was hoping anyone in this community would know where I could find a milk frothing pitcher and milk thermometer except for Amazon. The only pitchers I can find in stores are 12oz, and I'd really like a 20oz, and I can't find a thermometer anywhere.

One of our regulars just came in decked out in the full Santa costume and gave us each a box of chocolate and two movie passes. I love the holidays.

I saw this on Youtube and thought you kids would appreciate it. It bums me out sometimes that whenever people do fun and spontaneous stuff in our stores we have to be the party poopers and kick them out or tell them they can't tape.

Certainly for the S. California baristas, but this probably applies for everyone-

Just a heads up: Last week, my store (in Eastern LA county) was visited by a couple of women claiming to be from the 'California Department of Regulations, Board and Compliance'. This DOES NOT EXIST. They managed to get into our back room to check to see if we had the proper posters (sexual harassment laws, minimum wage, etc), and of course, by the check list they had, we were missing one. They then tried to talk my manager into paying them $65 since they just 'happened' to have a spare poster of the type we needed. Thankfully, she didn't- and when we followed up on the paperwork they left behind, it was all a scam.

Just remember- check for ID, and NO actual agent will ask for money while out in the field.


And another fun incident from today-

Please, fellow partners, remember that it is NOT alright to give your partner card to friends or family members to use. We had someone come in this evening with a few different transactions, and pulled out a card to use her partner discount for the second one. She was vague about what store she worked in (somewhere in Sacramento), and when I finally asked for her ID (my co-worker was taking her order and ringing her up), she said she forgot it in her luggage, as she just arrived today. (We're in LA county.) But what really made the whole thing seemed off, she had a very obvious disability which I don't think would have let her work at Starbucks (and in fact made my partner a bit hesitant about asking for her ID, as he didn't want to inconvenience her). I noted the store number and name from the ID card, and right after we closed, I called them up. Yes, a partner by that name works there, but she is NOT disabled. They're going to be looking into it.

I think that this is something you can be fired for- a 30% discount on a drink isn't worth losing your job over!

In the test menu there's something called a black and tan.....

No.

We have no gift cards. Sorry. There is a district-wide shortage on them, because everyone and their dog has been buying them. No, we also have no envelopes. You, angry customer, are the one that has not planned ahead for Christmas. Sorry. And you being rude to me will not make me able magically pull Starbucks cards and gift envelopes out of my ass.

No love whatsoever at 5:30am,
Me.

+

Customer: Tall passion tea, please.
Me: Sorry, we're out of herbal teas. We'll have some in soon, we're just in the process of switching to full leaf. I have black tea or green tea--
Customer: Tall. Passion. Tea.
Me: We. Are. Out.
Customer: Why?
Me: ....we sold it all...?

+

Back when we had gift cards -
Customer: I'd like a $20 gift card, please.
*Him taking a card, me handing him an envelope*
Me: Here you go. Anything else?
Customer: No. *reaches for his wallet* How much?
Me: ...

This morning, we ran out of gift cards. Cue panicked looks on the faces of customers who failed to plan ahead for their holiday gifts...

for your holiday baking enjoyment:

Starbucks Molasses Cookies!

These are almost exactly like the ones we used to have at Bux. SO GOOD.

Also: the recipe is kind of high maintenance. I didn't use parchment paper, measure scoops of dough or rotate the baking tray and they turned out fine.

I'm packing these in my Starbucks gift bags for Christmas, along with all the markout Christmas blend I've gotten over the past two months. :D

I just woke up from a dream that involved a carnivorous baby, telling my friends to go to a convention with me, then walking into my old Starbucks. When I got in there, the place was absolutely transformed as if it were being run by fairies. The pastries were larger, many many flavors of tea, for some reason, bins along one wall with strange and arcane treats. There were also a lot of new faces, it was all so wonderful that I was going to ask my manager back for my job....

....Then I woke up and remembered the reality. Via, Upper management with the eternal head up it's ass giving blowjobs to uncle Howie. Grown up lawyers throwing tantrums over their adult sippy cups (Face it, holes in the top? It's a sippy cup). The scammers who would do it every day. People who have recovery certificates every day. Those damn internet photoshopped coupons that keep springing up every month...(I actually got written up for saying "really? you are an educated professional....do you believe everything you read on the internet") I remember the utter pain. I remember the deskjockeys and my distaste for them. I remember being able to tell what someone will order based on what they are wearing, knowing who will be a problem from a mile off. The fussy with whip Vivanno legal secretaries that would just yak all day. Being walking dead at the end of a shift.

Now, I wasn't a bad barista, my store was like a family, we had many great customers. But we had too many evil ones. I really grew to hate my job and the people I was serving towards the end. While I was saying have a nice day" in my mind I was thinking "I hope you die". I hated what i became. I knew it was time for my sake and the customers too that I quit.

I know that they wouldn't probably assist baristas or SS, but does anyone know if Starbucks would allow/help a manager transfer to a management job overseas?

Well by Starbucks, I mean Starbucks Canada, though I am assuming it would be the same either way.

Just curious. One of our DM's went to Amsterdam last year to help open a new store, so was curious if a manager would be able to find work in Europe as well.

Captain Cell Phone orders a Tall Gingerbread Latte. I write the cup and hand it to Barista S. After a couple more orders, Barista S has about 20 cups on his bar, so I hop over. Captain Cell Phone sips his latte and says, "Are you sure this is mine? It doesn't taste like gingerbread at all." Turns out Barista S didn't see the "G" I wrote and assumed it was just a tall latte. Honest mistake. I tried explaining this to Captain Cell Phone as Barista S put another tall drink up on the counter and plainly called "Tall Nonfat Pumpkin Spice Latte for Steve". (Captain Cell Phone's name is not Steve.) Captain Cell Phone picks up Steve's drink and says, "Is this one mine, then?" I say, "No, sir, that's a tall nonfat Pumpkin Spice for another customer." At this point, I assume Captain Cell Phone doesn't hear this and is also retarded because he says, "I'll just drink this," and starts to bring it to his mouth. As he slowly inches the lid towards his lips I am repeatedly saying, louder each time, "Sir, that's not yours. Sir, that drink is for another customer. Sir! Sir! That's not...and now you're drinking someone else's drink. Sweet."

Needless to say, Captain Cell Phone did not receive a recover coupon, but Steve did.

A Christmas miracle has occured.


So, we have a pair of regulars who come in quite often. There's an older lady and a younger lady who we believe to be mother and daughter (or aunt and niece, they've changed their story so we're confused). The young lady is also known for trying to get free drinks by saying some partner said she could have her drink on the house with no coupon and no recollection from the partner of ever promising anything. The last time she tried was during the summer when I had to personally tell her that she couldn't do stuff like that anymore and if we hear she's harassing partners like that, we're going to ask her to go to another Starbucks and not return to ours. So far, she's complied and has stopped trying to get free drinks.


Anyway, the younger lady came in the other day and I was at the window (I work at a DT Sbux) when she came up and was like "OH! You're finally working, I feel like I don't see you anymore." I gave her a look like o.O since i had been working the same exact shift for the past 6 days but said we must have just been missing each other. She said her kids wanted to give me a Christmas gift and when was the next time I worked. Again, o.O I told her and the other day she came in and she gave me this ..


( Goodies under the cut )

We've all heard it: our stores are constantly running out of things we need: hot lids, syrups, etc. It's a grievance that we all have, that ruins our morale and that gives our customers the impression that we (as opposed to corporate) are incompetent.

My complaint is related, but a little different, as it's not about what doesn't seem to come no matter how many times we order them, but rather what my SM refuses to order:

Cleaning supplies.

We are always short on sanitizer fluid, spirit spray, the liquid for the dishwasher, glass cleaner, scrub pads, EVERYTHING. And you know why? Because my SM doesn't want to bother. We're always scrambling to find ways to get things clean, but he doesn't seem to care at all. The lack of dish gloves are an especial complaint for me: my skin, already sensitive from a medication I'm taking, is BURNING off. Sanitizer can be a carcinogen, our dispenser is broken and giving off far too much of the concentrated chemical, and I was in so much pain yesterday. I am so sick to death of this. More than that, he gets ANGRY at us if we're consistently using our cleaners, like its too much of a hassle to order more.

WE CAN'T RUN A STORE IF WE DON'T HAVE CLEANING SUPPLIES. QASA WILL SHUT US DOWN, YOU ASSHOLE. AND YOU WILL ONLY HAVE YOURSELF TO BLAME.

So, how's everyone's supply of Caramel Brule sauce? We've been out for a week and my SM told me it was a company-wide shortage. Wasn't sure if she simply meant district or what.

EDIT: This isn't related, but I didn't want to double-post. I got a text message from my SM literally after posting this that we just got a 90% score from Ecosure! WOO! Go Store 5734!!!

21 inches of snow and no residential roads cleared, yet DM decided we should open at 9 today. Except we get there and surprise, our brewer is broken. No coffee and the hot water tap is soon depleted. Guess we're closing after all!

A few minutes ago, someone asked my coworker, "Does that Gingerbread Latte taste like gingerbread?"

Um . . .

In response to the nastiest drink ever post
Someone ordered two iced venti green tea lattes with an add shot in each
NASTY!

Anyone else in the mid-Atlantic open late and/or close early? Have half of the scheduled partners no-call no-show? Get stuck not once, not twice, but three times on the way home from your shift?

Wasn't this one of the collection of pictures someone posted recently?

( Ackbar approved )

This is going around twitter:



hehheee. :3


PS: my store just got a new sanitizer AND ice machine! Super excited. Also we had our VIA party tonight at The Macaroni Grill. It was suuuper amazing.